Legal

Effective Date

April 4, 2025

Welcome to frametwo

These Terms of Service (“Terms”) govern your access to and use of frametwo, a service provided by Twocopy (“Twocopy”, “we”, “us”, or “our”). frametwo is a subscription‐based platform that allows users to upload videos for private analysis to detect potential social media content violations before posting to third‐party platforms. By creating an account or otherwise using frametwo (the “Service”), you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use the Service.

1. Acceptance of Terms and User Agreement

Acceptance of Terms and User Agreement By accessing or using frametwo in any way (including starting a free trial or subscription), you acknowledge that you have read, understood, and agree to comply with these Terms and any additional policies referenced herein. This includes any future modifications to these Terms as described in Section 17 (Modifications to Service and Terms). If you do not agree to the Terms, you must discontinue use of the Service immediately. Continued use of frametwo following any update to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for changes.

2. Description of the Service

frametwo is a cloud‐based video analysis service provided by Twocopy. The Service allows you to upload your video content to a secure platform where automated tools scan and assess the content for potential violations of third‐party platform policies (for example, detecting copyrighted material or flagging content that might lead to demonetization or removal on platforms like YouTube). The analysis is provided privately to you in the form of reports or indicators; frametwo does not publish, share, or distribute your uploaded videos to the public. The Service is intended to help you identify and address possible issues before you upload your content to social media or other public platforms. However, Twocopy does not guarantee that using frametwo will prevent content strikes, demonetization, or any other action by third‐party platforms (see Section 10, Disclaimers). The Service is subscription‐based (see Section 5, Subscription, Free Trial, and Fees) and includes a limited free trial for new users. Twocopy may offer additional features or tools within frametwo from time to time. We reserve the right to modify or discontinue any feature of the Service at any time, either temporarily or permanently, with or without notice, as detailed in Section 17 (Modifications to Service and Terms).

3. Eligibility

You must be eligible to use frametwo. By using the Service, you represent and warrant that: - You are at least 18 years of age (or the age of majority in your jurisdiction) and are legally able to form a binding contract. If you are under 18, you may only use frametwo with the involvement and consent of a parent or legal guardian. In all cases, the minimum age to use the Service is 13. - You have not been previously suspended or removed from the Service, and your use of frametwo is in compliance with all applicable laws and regulations. - You are not a person or entity barred from using the Service under the laws of the United States or other applicable jurisdictions. For example, you are not located in a country subject to U.S. government embargo, and you are not on any U.S. government list of prohibited or restricted parties. Twocopy, in its sole discretion, may refuse to offer the Service to any person or entity and may change its eligibility criteria at any time. The right to access the Service is revoked where these Terms or use of the Service is prohibited or to the extent offering the Service conflicts with any applicable law.

4. Account Registration and Security

To access frametwo’s features, you must create an account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration process, including a valid email address and any required billing information. You agree to keep your account information updated and accurate at all times. You must not impersonate someone else or provide an email address or other credentials that you do not have the right to use. Account Security: You are responsible for maintaining the confidentiality of your account login credentials. You must not share your username or password with others, and you are fully responsible for all activities that occur under your account. If you suspect or become aware of any unauthorized access to or use of your account or password, you must immediately notify Twocopy at the contact information provided in these Terms or on our website. Twocopy will not be liable for any loss or damage arising from your failure to keep your account secure. You may only create one account per individual or organization, unless expressly permitted by Twocopy. You agree not to circumvent any account limitations or restrictions (such as creating additional accounts to bypass usage limits). Twocopy reserves the right to suspend or terminate any account that it reasonably suspects is being used in violation of these Terms or for any security reasons.

5. Subscription, Free Trial, and Fees

frametwo is offered on a subscription basis. New users are eligible for a free trial of the Service, which lasts for three (3) days from the time you register your account, unless otherwise specified. The free trial includes up to ten (10) minutes of video scanning time at no charge, allowing you to evaluate the Service. During the free trial period, you will not be billed for using the Service. However, you may be required to provide a valid payment method when signing up for the trial to ensure a seamless transition to the paid plan after the trial. Auto-Enrollment into Paid Plan: Unless you cancel before the trial period ends, at the conclusion of the 3-day free trial your subscription will automatically convert to a paid plan. The default paid plan after the trial is the Starter Plan, billed at USD $10 per month (plus any applicable taxes), which includes twenty (20) minutes of video scanning per month. By starting the free trial, you acknowledge and agree that you will be automatically enrolled in the paid Starter Plan subscription and charged the applicable monthly fee when the trial ends, unless you cancel in time (see Section 6, Cancellation and Refunds, for how to cancel). Subscription Term and Renewal: The Starter Plan (and any other subscription plans we may offer) operates on a monthly billing cycle. Your subscription will automatically renew each month on the same calendar day as when your paid subscription began (or if a particular month is shorter, on the closest day, e.g., the 31st to 30th). Twocopy will automatically charge your provided payment method the monthly subscription fee at the start of each billing cycle, until you cancel. By subscribing, you authorize Twocopy (or our third-party payment processor) to charge your credit card or other payment method on file for all applicable fees on a recurring basis. Usage Limits: Each subscription plan includes a certain allotment of video scanning minutes per monthly cycle (for example, 20 minutes per month for the Starter Plan). Unused minutes do not roll over to the next month unless expressly stated for your plan. If you reach your plan’s usage limit before the end of a billing cycle, you may be unable to continue using the scanning features until your next cycle begins, unless Twocopy offers and you purchase additional minutes or upgrade to a higher plan. We may offer higher-tier plans or add-on packages with different limits and pricing; if you upgrade or change your plan, the terms of that new plan (including pricing and included minutes) will apply from the date of change. Payment and Billing Information: You must provide current, valid payment information (such as a credit card) when required. You represent and warrant that you are authorized to use the payment method you provide and you authorize Twocopy to charge your payment method for the subscription fees. If any payment is declined or fails, we may attempt to reprocess the payment or contact you for updated information. If payment remains unsuccessful, we may suspend or terminate your access to the Service. Prices are listed in U.S. dollars, and additional charges such as taxes or foreign transaction fees may apply depending on your location and local law. Twocopy reserves the right to change the subscription fees or introduce new fees for new features; however, any fee changes will not apply to you until we provide notice of such changes and, in the case of existing subscriptions, not before the start of your next billing cycle.

6. Cancellation and Refunds

Cancelling Your Subscription: You may cancel your frametwo subscription at any time. Cancellation means that your subscription will not automatically renew at the end of the current billing period. You will continue to have access to the Service (including remaining scanning minutes) until the end of your paid‐through period. To cancel, you should follow the instructions in your account settings or contact Twocopy support. If you cancel during the free trial period, your account will revert to free status immediately and you will not be charged for the subscription. Be sure to cancel before the 3-day trial ends if you do not wish to continue with a paid plan. If you cancel after your free trial has converted to a paid subscription, the cancellation will take effect at the end of your current monthly billing cycle. You will not receive a refund or credit for any remaining days in the month or unused scanning minutes, except where required by law or expressly provided in these Terms. Twocopy does not generally provide refunds for subscription fees that have already been charged. For example, if your monthly subscription renewed on the 1st of the month and you cancel on the 10th, you will retain access to frametwo until the 30th/31st (end of that billing period), but you will not be refunded or prorated for the unused portion of the month. Refund Policy: All fees paid are typically non-refundable. However, we may consider exceptions in our sole discretion in cases of documented account errors or if required under applicable consumer protection laws. If you believe you have been charged in error or have extenuating circumstances, you must contact Twocopy support within thirty (30) days of the charge to discuss any refund. Any approved refunds may be provided on a prorated basis or as determined appropriate by Twocopy. Please note that a mere failure to cancel before the renewal date or unused access to the Service is not generally a valid reason for a refund. Changes or Termination by Twocopy: If Twocopy suspends, terminates, or materially downgrades your subscription without cause (for example, if we discontinue the Service entirely), we may provide a pro‐rate refund of any prepaid amounts for the remaining full months of your subscription. No refund will be provided if suspension or termination is due to your violation of these Terms (see Section 18, Termination).

7. Permitted Uses and Prohibited Conduct

You agree to use frametwo only for its intended and lawful purposes. The Service is intended to help content creators ensure their videos comply with various platform policies. You must not misuse the Service or use it for any harmful or illegal activities. In particular, you agree that you will NOT: - Violate Laws or Rights: Upload, transmit, or otherwise use any video or content in connection with the Service that violates any law or regulation, or infringes, misappropriates, or otherwise violates the intellectual property or privacy rights of any third party. You represent that you either own all content you upload or you have obtained all necessary rights and permissions (including from copyright holders) to upload it to frametwo for analysis. Do not upload content you do not have the legal right to use. - Prohibited Content: Use the Service to process or store any content that is illegal, grossly offensive, or otherwise prohibited. This includes, without limitation, content that is pornographic or sexually explicit (especially any content involving minors, which is strictly forbidden), content that depicts or encourages extreme violence, cruelty, or harm, content that constitutes hate speech or incitement against any individual or group, or any other content that is unlawful (such as content involving exploitation of children, human trafficking, harassment, defamation, or fraud). While frametwo may analyze videos for violent or adult content as part of its service, you are strictly prohibited from using the Service to upload genuinely illegal material. Twocopy reserves the right (but has no obligation) to monitor content and report any evidence of child sexual abuse material or other illegal activity to law enforcement as required by law. - Malicious or Technically Harmful Acts: Upload any files that contain viruses, malware, spyware, corrupted data, or any other harmful code that could damage or interfere with the Service’s operation or with other users’ systems. You also must not attempt to hack, attack, disable, reverse engineer, or interfere with the Service or associated software, servers, or networks. Any attempt to circumvent security measures or to test the vulnerability of our systems (except as expressly permitted under a bug bounty or with written consent from Twocopy) is prohibited. - Abusive Behavior: Use the Service to harass, stalk, or abuse any person, or to collect or store personal data about other users in an unauthorized manner. (Note: frametwo is a private analysis tool and does not provide a means to contact or interact with other users, so this is mainly a precautionary condition.) - Unauthorized Commercial Use: Resell, rent, lease, or provide access to the Service to any third party, or exploit the Service for any commercial purpose not expressly permitted by Twocopy. You may not use frametwo to provide services to others as a bureau or service provider without our written approval. The subscription you purchase is for your or your organization’s internal use only. Additionally, you must not use any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission. - Interference and Misuse: Engage in any activity that interferes with or disrupts the Service (or the servers and networks which are connected to the Service). You agree not to access the Service through any means other than our supported interface (for example, do not attempt to access our private APIs or use unauthorized third-party clients). You may not attempt to bypass any usage limits (such as creating multiple accounts to gain additional free trials or exceed minute quotas). Twocopy reserves the right to investigate and take appropriate legal action against anyone who, in our discretion, violates this Section 7. This may include removing or disabling access to content, suspending or terminating accounts (with or without notice), and reporting you to law enforcement if your content or behavior is unlawful. Your use of frametwo must at all times be in compliance with all applicable laws, rules, and regulations as well as these Terms.

8. User Content and License to Twocopy

Your Content: In using frametwo, you will upload videos or other content (“User Content”) for analysis. Twocopy does not claim ownership of your User Content. You retain all intellectual property rights that you have in the content you upload. These Terms do not grant us any ownership over your content. Your License to Us: In order for us to provide the Service (i.e., to perform the video scanning, analysis, and to deliver results to you), we need certain rights to handle your content. By uploading or submitting User Content to frametwo, you grant Twocopy and its affiliates a worldwide, non-exclusive, royalty-free, limited license to host, store, transfer, process, and display your content solely for the purpose of operating and improving the Service and as otherwise necessary to fulfill your requests. This means we have your permission to make temporary copies of your videos, run them through our analysis algorithms, generate data (such as reports or metrics) from them, and securely store such content and analysis results for your use. We will not use your content for any other purposes without your consent. For example, Twocopy will not publish your videos or share them with other users or any third parties except (a) with your explicit permission, (b) as necessary to comply with law or enforce these Terms, or (c) as outlined in our Privacy Policy (such as for handling service providers who assist in operating our infrastructure, under strict data protection obligations). This license to your User Content is limited: it is granted for the duration necessary to provide the Service to you (including any applicable retention period) and to comply with legal requirements. We may retain copies of your content for a reasonable period of time after analysis (for example, to allow you to access results or to improve our service algorithms), but we will eventually delete or anonymize personal copies of your content in accordance with our data retention policies. Aggregated data that does not identify you may be retained longer (see below). The license also extends to our subcontractors or technology partners (such as cloud storage or processing providers) solely as needed to provide the Service, and always under obligations of confidentiality consistent with these Terms. Data Derived from Content: Twocopy may collect and generate certain data about how you use the Service and the outcomes of content analysis. For example, we might track the number of videos scanned, types of issues flagged, performance metrics, or other analytical data (“Usage Data”). We may also derive insights by aggregating and anonymizing data from many users’ content (“Aggregated Data”). Any Aggregated Data will not identify you or your content personally and is used to improve our algorithms or understand usage trends. You agree that Twocopy owns all rights to such Usage Data and Aggregated Data which is based on the Service’s operation and not identifiable to you. We will not, however, use any of your specific content or analysis results in a way that discloses your identity or the identity of your content to others without your permission.

9. Intellectual Property Rights

Twocopy’s Intellectual Property: Except for your own User Content, all aspects of the frametwo Service and all content and materials provided by Twocopy are the property of Twocopy or its licensors and are protected by intellectual property laws. This includes, but is not limited to, the software, algorithms, design, user interface, features, databases, compilations, website content, documentation, and the frametwo name, logo, and trademarks. Twocopy reserves all rights not expressly granted to you in these Terms. You are granted a limited, revocable, non-exclusive, non-transferable right to use the Service and any software provided strictly in accordance with these Terms for your personal or internal business use. You do not have any ownership rights in the Service or any Twocopy patents, copyrights, trademarks, or trade secrets. You must not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software, except to the extent that such restriction is prohibited by applicable law. You will not remove, obscure, or alter any copyright notices, trademarks, or other proprietary rights notices affixed to or contained within the Service. Feedback: If you choose to provide feedback, suggestions, or ideas to Twocopy regarding frametwo or improvements to our services (“Feedback”), you acknowledge that Twocopy may freely use, modify, and incorporate such Feedback in our products and services without any obligation to you. Any Feedback you provide is entirely voluntary, and we will not compensate you for it. To the extent any rights in the Feedback do not automatically vest in Twocopy, you hereby grant Twocopy a perpetual, irrevocable, worldwide, sublicensable, royalty‐free license to use and exploit the Feedback for any purpose. Your Intellectual Property: As stated in Section 8, you retain ownership of your User Content. Nothing in these Terms gives Twocopy any rights to your content except for the limited license needed to operate the Service. Similarly, any analysis report or output that frametwo provides to you (for example, a summary of detected issues in your video) is provided for your use. Twocopy retains ownership of the methodologies and algorithms used to generate such output, but you may use the results for your own purposes (e.g., to decide how to edit your video or whether to publish it). You should note, however, that the output of the Service is for informational purposes only and is not guaranteed to be correct or comprehensive (see Section 10).

10. Disclaimers of Warranties

Use at Your Own Risk: frametwo is provided “AS IS” and “AS AVAILABLE”. Your use of the Service, including any reliance on the analysis or results provided, is at your sole risk. To the maximum extent permitted under applicable law, Twocopy disclaims all warranties and conditions, whether express, implied, or statutory, regarding the Service and any results generated by the Service. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, non‐infringement, and any warranties arising out of course of dealing or usage of trade. No Guarantee of Results or Compliance: Twocopy makes no guarantee that frametwo will identify every issue with your content or that it will accurately predict decisions made by social media or other platforms. The Service does not warrant that: - Your videos will be deemed fully compliant with all third‐party policies after using our Service. - Platforms like YouTube, Facebook, or others will not demonetize, remove, age‐restrict, or otherwise penalize your content even if frametwo’s analysis did not flag any issues. (For example, frametwo might not catch a particular copyright claim or policy violation, or a platform’s algorithms or staff might interpret your content differently.) - The analysis results are 100% accurate, complete, or up‐to‐date. We strive for high quality and continual improvement, but errors and false negatives/positives are possible. Twocopy does not warrant or represent that the Service’s outputs will be error‐free or meet your expectations or purposes. Service Availability: Twocopy does not guarantee that the Service will be uninterrupted, secure, or free from errors or viruses. We do not warrant that any particular results can be obtained from use of the Service, or that defects will be corrected. Temporary interruptions may occur for maintenance, updates, or due to network or equipment failures. Twocopy will make reasonable efforts to schedule maintenance to minimize disruption to users, but we make no guarantees as to uptime or availability. No Advice: Any information or results provided by frametwo do not constitute legal, professional, or other advice. For example, frametwo’s indication that a video might or might not violate a platform’s guidelines is not a guarantee or a legal opinion. You should seek professional advice if you have questions about laws such as copyright or other regulations. You are solely responsible for how you use or interpret the analysis results from the Service. Third-Party Services and Content: The Service may reference or provide information about third-party platforms and their guidelines (for example, it may flag content that YouTube’s policies typically consider problematic). Twocopy is not affiliated with those third-party services and does not control their decisions. We do not warrant that third-party platforms will agree with or honor frametwo’s analysis. If the Service website or interface contains links to third-party sites or resources, those are provided for convenience only; Twocopy is not responsible for the content, products, or services on those third-party sites, and accessing them is at your own risk. General Disclaimer: To the extent permitted by law, Twocopy disclaims any and all warranties not expressly stated in these Terms. If applicable law requires any warranties with respect to the Service, all such warranties are limited in duration to thirty (30) days from the date of first use (to the extent that limitation is allowed by law). Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such cases, the scope and duration of any required warranty will be the minimum permitted under such law.

11. Limitation of Liability

No Indirect Damages: To the fullest extent permitted by applicable law, in no event will Twocopy or its parent company, subsidiaries, affiliates, officers, employees, agents, partners, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, business opportunity, goodwill, use, data, or other intangible losses, arising out of or related to (a) your use of or reliance on the Service or inability to use the Service; (b) any content or information obtained from the Service (including analysis results and reports); or (c) any conduct of a third party, including other users (if any) or platforms like YouTube, even if Twocopy has been advised of the possibility of such damages. This limitation applies to any theory of liability, whether based in contract, tort (including negligence), strict liability, or any other legal theory. Liability Cap: To the fullest extent permitted by law, Twocopy’s total cumulative liability to you for any claims arising out of or relating to the Service or these Terms, regardless of the form of the action, will not exceed the amount actually paid by you to Twocopy for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid Twocopy any amount in that time period, Twocopy’s sole liability will be limited to fifty U.S. dollars (USD $50). Downstream Platform Decisions: You acknowledge that Twocopy is not liable for any decisions or actions taken by third-party platforms or services related to your content. For example, if you use frametwo and it indicates no issues with your video, but a platform (such as YouTube) later decides to remove or demonetize that video, Twocopy will not be responsible for any losses (such as lost revenue or account penalties) you suffer as a result. Similarly, if frametwo flags an issue and you modify or choose not to upload your content, Twocopy is not liable for any opportunity cost or loss of potential audience or revenue. You assume all risks associated with your use of the Service and any publication of your content to third-party services. Multiple Claims: The existence of multiple claims or suits under or related to these Terms or the Service will not enlarge or extend the limitation of money damages. You agree that the limitations of liability and disclaimers in these Terms are a fair allocation of risk and an essential part of the bargain between you and Twocopy, and that they will apply even if a remedy fails of its essential purpose. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions Twocopy’s liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Twocopy, its parent company, affiliates, and their respective officers, directors, employees, agents, and representatives (the “Twocopy Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to: (a) your use or misuse of the Service; (b) your User Content (including any allegations that your content infringes or misappropriates the intellectual property rights, or violates the privacy or other rights, of a third party, or that it contains illegal material); (c) your violation of any provision of these Terms; or (d) your violation of any applicable law or regulation. Twocopy reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Twocopy’s defense of such claims. You agree not to settle any such matter without the prior written consent of Twocopy. Twocopy will use reasonable efforts to notify you of any claim, action, or proceeding for which it seeks indemnification upon becoming aware of it. This indemnification obligation will survive any termination of your account or of the Service.

13. Release

To the fullest extent permitted by law, you release Twocopy and the Twocopy Parties from responsibility, liability, claims, demands, and/or damages of every kind and nature, known and unknown, arising out of or related to: (a) disputes between you and any third parties (including any platform or service to which you post content analyzed by frametwo); and (b) the acts or omissions of third parties, including any harm or loss caused by other users or by content or features provided by third parties. California Residents: If you are a California resident, you hereby waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This means that you are releasing even those claims that you may not be aware of or suspect to exist at the time of this release. The release in this Section 13 is not intended to release any claims you have against Twocopy for its own breach of these Terms; rather it is to release claims and liability to the extent stated above in connection with third-party actions or events beyond Twocopy’s control. If you are not comfortable agreeing to this release, you should not use the Service.

14. Compliance with Laws and Export Controls

You agree to use the Service in compliance with all applicable laws, regulations, and ordinances. This includes, without limitation, laws relating to copyright and intellectual property, content regulations, privacy and data protection, and U.S. or international export control and economic sanctions laws. You will not use or access frametwo if such use or access would violate any law in your jurisdiction (for example, certain countries’ laws might restrict use of encryption or content analysis services; it is your responsibility to ensure legality). Export and Sanctions: You represent and warrant that (i) you are not located in, under the control of, or a national or resident of any country or region that is subject to a U.S. government embargo (e.g., Cuba, Iran, North Korea, Syria, the Crimea region, or any other country sanctioned by the U.S. government), and (ii) you are not on any U.S. government list of prohibited or restricted parties (such as the Specially Designated Nationals list). You shall not export or re-export any software or technology related to the Service except in full compliance with all U.S. and other applicable export control regulations. This means you cannot, for example, download or otherwise export any part of the Service to a sanctioned country or provide access to any sanctioned individual or entity. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. Twocopy makes no representations or warranties that the Service is appropriate or available for use in any particular jurisdiction. We may limit the availability of the Service, in whole or in part, to any person, geographic area, or jurisdiction we choose, at any time and in our sole discretion, for legal compliance reasons.

15. Governing Law

Except to the extent expressly provided in the Dispute Resolution and Arbitration provisions of Section 16 below, these Terms and any dispute arising out of or relating to these Terms or the Service (“Dispute”) shall be governed by and construed in accordance with the laws of the State of California, USA, and (to the extent not inconsistent) the federal laws of the United States, without regard to conflict of law principles that would result in the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. If you reside outside of the United States, you understand and agree that U.S. law shall apply to the maximum extent permissible, and you consent to the application of California law as stated herein. Notwithstanding the foregoing, if you are a consumer in a jurisdiction where laws (such as consumer protection or data protection laws) mandate that another jurisdiction’s law applies to certain aspects of this agreement or your use of the Service, then that law will prevail to the minimum extent required by those laws.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. It requires that most disputes be resolved by binding arbitration on an individual basis, and it includes a class action waiver. By entering into these Terms, you agree that any Disputes between you and Twocopy will be resolved in accordance with this process.

16.1. Initial Dispute Resolution

Most concerns can be resolved quickly by contacting Twocopy support at [support email/contact]. You agree to try in good faith to resolve any controversy or claim with us informally before taking formal action.

16.2. Binding Arbitration Agreement

If we cannot resolve a Dispute informally, you and Twocopy agree to resolve any Dispute (except those exempted below) through final and binding arbitration. This includes any disputes arising out of or relating to the Service, these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Service or content. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if applicable based on the nature of the use) or Commercial Arbitration Rules, as modified by these Terms. Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. - Arbitration Procedure: The arbitration shall be conducted in English by a single, neutral arbitrator. For claims of a relatively small monetary amount (for example, under $10,000), you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic or video appearance, or by an in-person hearing. The arbitration will take place in a location mutually agreed upon by you and Twocopy, or if no agreement, in the County of San Francisco, California, U.S.A., unless the AAA rules or applicable law require otherwise. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration is conducted in person, by phone, or based only on written submissions. Any arbitration hearings not in person shall be conducted by telephone or video conference to the extent practicable, unless the arbitrator determines that an in-person hearing is necessary. - Costs: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. Twocopy will reimburse your AAA filing fee for claims totaling less than $10,000 unless the arbitrator finds your Dispute frivolous or brought for an improper purpose. Likewise, Twocopy will not seek attorneys’ fees or expenses in arbitration unless the arbitrator determines your claims are frivolous or brought in bad faith. Each party will bear its own attorneys’ fees and costs unless an award of attorneys’ fees is available under applicable statute and the arbitrator awards such fees. - Authority of Arbitrator: The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable. The arbitrator will decide the rights and liabilities, if any, of you and Twocopy. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties, unless both you and Twocopy expressly agree. The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

16.3. Exceptions to Arbitration

Notwithstanding the foregoing arbitration agreement, either party may choose to pursue: - Claims in Small Claims Court: If your claim qualifies, you may bring an individual action in your local small claims court instead of proceeding with arbitration, as long as the matter remains in small claims court and advances only on an individual (non-class) basis. - Injunctive Relief: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent (or enjoin) the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. - Opting Out: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by the arbitration and class-waiver provisions in this Section 16, you must notify us by email at [legal@twocopy.com] or by postal mail to Twocopy’s mailing address (attn: Legal Department) within 30 days of first accepting these Terms (unless a longer period is required by applicable law). Your notice must include your name, your account information (if any), and an unequivocal statement that you opt out of arbitration. If you opt out of arbitration, you will not be bound by this Section 16, but all other parts of these Terms will continue to apply. Opting out of this arbitration agreement will not affect any other agreements you have with us.

16.4. Class Action Waiver

You and Twocopy agree that any proceedings to resolve or litigate any Dispute will be conducted solely on an individual basis. Neither you nor Twocopy will seek to have any Dispute heard as a class action, as a private attorney general action, as a collective action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. You and Twocopy further agree that no arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings. If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in this Section 16 (except for this sentence) shall be null and void and the Dispute must be brought exclusively in court as set forth in Section 15.

16.5. Jury Trial Waiver

If for any reason a Dispute proceeds in court rather than in arbitration, you and Twocopy each waive any right to a jury trial to the fullest extent permitted by law.

16.6. Survival

This Section 16 shall survive any expiration or termination of these Terms.

17. Modifications to Service and Terms

Modifications to the Service: Twocopy is constantly evolving and improving frametwo. We may add, modify, or remove features or functionalities of the Service at any time. We may also decide to discontinue the Service or any part thereof entirely. We will endeavor to provide reasonable notice to you of any major changes that significantly affect your usage, or in the event of discontinuation, to allow you to download your data (such as any analysis reports or content we may still have) before termination. However, there may be instances (such as security emergencies or legal requirements) where we need to make immediate changes without notice. Any new features that augment or enhance the current Service shall also be subject to these Terms unless specified otherwise. Modifications to Terms: Twocopy reserves the right to update or revise these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website or through the Service user interface and by updating the “Effective Date” at the top. In some cases, we may provide additional notice to your email on file or via a prominent notice within the Service. It is your responsibility to review any revised Terms. Your continued use of frametwo after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service and, if applicable, cancel your subscription. Except as explicitly provided herein, no amendment or modification of these Terms will be binding on the parties unless in writing and signed by an authorized representative of Twocopy.

18. Termination

By Twocopy: Twocopy may, in its sole discretion, suspend or terminate your account or access to the Service at any time for any valid reason, including but not limited to your actual or suspected violation of these Terms, a law, or the rights of any third party, or if you engage in behavior that is unlawful, abusive, or that may harm the reputation of Twocopy or others. We may also terminate or suspend the Service in its entirety upon reasonable notice (for example, if we cease operations). In most cases, we will make a good faith effort to provide you with notice of termination or suspension along with the reason (via the email associated with your account or at the next attempt to access your account). However, we reserve the right to terminate immediately without notice if we, in our judgment, determine you have committed a serious violation (e.g., uploading illegal content such as child exploitation material, or other flagrant abuse). If Twocopy terminates your account without cause (and not due to your breach of these Terms), we will refund any prepaid, unused portion of your subscription fee as of the termination date. If your account is terminated due to your breach of these Terms or misconduct, you will not be entitled to any refund. Termination of your account may include removal of access to the Service and deletion of your account credentials, as well as deletion of any content or data associated with your account from our systems (excluding any data we are permitted or required to retain by law or under our Privacy Policy). By You: You may stop using the Service and/or cancel your subscription at any time. If you wish to delete your account entirely, you may do so through the account settings (if available) or by contacting Twocopy support with a request for deletion. Closing your account will terminate your license to use frametwo and you will no longer have access to any analysis results or data in your account (so please download any information you need prior to deletion). Note that simply uninstalling a mobile or desktop application (if any) or stopping use of the Service will not automatically cancel your subscription or delete your account – you must follow the proper steps as described in Section 6 (Cancellation) or in our support materials. Effect of Termination: Upon any termination of this agreement, whether by you or by Twocopy, Sections 8–14 (regarding your content license to us, IP rights, disclaimers, liability, indemnity, release), Section 15–16 (governing law and dispute resolution), and any other provision of these Terms which by its nature should survive termination, shall survive and continue in effect. Termination does not relieve you of any obligations to pay any outstanding fees or costs accrued prior to termination. If your account is terminated, you no longer have a right to access the Service or any of its contents. Twocopy is not liable to you or any third party for termination of your account or blocking of your access to the Service, provided that we comply with these Terms and applicable law.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible to reflect the parties’ intent, and the invalid portion will be deemed severed from these Terms. The remaining provisions of these Terms shall remain in full force and effect. If any remedy or clause is deemed unenforceable or invalid, all remaining clauses, including all limitations of liability and exclusions of warranties, will remain in effect to the fullest extent permitted by law. The failure of any provision in one jurisdiction shall not affect its validity or enforceability in any other jurisdiction.

20. Miscellaneous

- No Waiver: No failure or delay by Twocopy in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. Similarly, no single or partial exercise of any right, power, or privilege shall preclude any other or further exercise of that or any other right, power, or privilege. Any waiver of rights by Twocopy must be in writing and signed by an authorized representative of Twocopy. - Entire Agreement: These Terms (including any documents, guidelines, or policies incorporated by reference, such as the Privacy Policy) constitute the entire agreement between you and Twocopy regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service. You acknowledge that you have not relied on any representation, warranty, or promise not expressly set out in these Terms. - Assignment: You may not assign or transfer these Terms or your rights or obligations under this agreement, in whole or in part, to any third party without Twocopy’s prior written consent. Any attempted assignment in violation of this provision is null and void. Twocopy may assign or transfer these Terms or any of its rights or obligations at any time (for example, in the event of a merger, acquisition, reorganization, or sale of assets, or by operation of law) with or without notice to you, provided that such assignment does not reduce your rights under these Terms. - No Third-Party Beneficiaries: These Terms are for the benefit of you and Twocopy (including Twocopy’s successors and assigns). Except as expressly provided in these Terms, no third party shall have any rights to enforce any terms of this agreement. For clarity, this does not limit Twocopy’s rights to enforce these Terms as to any user, and it does not limit the rights of Twocopy’s affiliates as covered entities under these Terms. - Relationship of Parties: You and Twocopy are independent contracting parties. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Twocopy. - Notices: Twocopy may provide you with notices, including those regarding changes to these Terms or any matter related to your account, by email to the address you provided, by regular mail, or by postings within the Service interface. Electronic notices to you will be deemed given when sent. If you have questions or need to give notice to us, you may contact Twocopy at the support or legal contact provided on our website. - Headings: Section titles or headings in these Terms are for convenience and organization only and have no legal or contractual effect. - Language: These Terms are written in English. If we provide a translation of these Terms, it is for convenience only. In the event of any conflict between the English version and a translated version, the English version will control.

By using frametwo, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you have any questions, please contact us before using the Service.

Effective Date

April 4, 2025

Information We Collect

Personal Information: When you register or use frametwo, we collect details such as your name, email address, and account credentials. For paid subscriptions, payment details are processed by our payment provider (e.g., Stripe) and are not stored on our servers.

User Content: Any video content you upload for analysis, along with resulting data, is stored securely on cloud platforms (e.g., AWS). This data is used solely to provide the Service.

Automatically Collected Data: We gather technical information like your IP address, device type, browser details, and access timestamps to maintain and improve the Service.

How We Use Your Information

Your data is used to operate, maintain, and enhance frametwo. This includes processing your video analysis, managing your account, processing payments, sending administrative notices, and monitoring usage to ensure quality and security. Your data is used exclusively for these purposes and to comply with legal obligations.

Data Storage and Security

Your uploaded videos and analysis results are stored securely on AWS with encryption in transit (HTTPS) and at rest. Access is limited to authorized personnel only. Third-party service providers who assist with these functions are contractually bound to maintain data confidentiality.

Data Retention and Your Rights

We retain your uploaded content and analysis data for up to 90 days or until you delete the project. Account information is kept as long as your account is active or as required by law. You have the right to access, download, or delete your personal data by contacting us or using your account interface.

If you are in a jurisdiction that grants additional data protection rights, you may have rights to access, correct, or delete your personal information. To exercise these rights, please contact us.

Legal Compliance and Data Disclosure

We do not share your personal information or User Content with third parties except to: (1) trusted service providers bound by confidentiality; (2) comply with legal obligations such as subpoenas or court orders; or (3) protect our rights, investigate fraud, or respond to emergencies. In cases of suspected illegal content (e.g., CSAM), we reserve the right to notify law enforcement.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or posted on the Service. Continued use of frametwo constitutes your acceptance of any changes.